Featured Questions
Registration to the CapturePlace marketplace is free.
You can use all the features of your sales space for free and freely set the selling price of your products.
On each sale, a 25% commission is retained.
For a sale price of 100€, you will receive 75€
IT, PSP, After Sales
Related questions :
If you have registered on CapturePlace with your e-mail address, we have sent you a confirmation e-mail to the e-mail address provided.
This confirmation email contains a link that you must click to confirm your account.
If you can not find this confirmation email, check your junk mail folder.
If you use Gmail, see the Social Networks tab.
If you use Hotmail, check status of the service by clicking here
If you still can not find your confirmation email, contact us via our contact form.
An eco-friendly marketplace
We are aware of the environmental issues associated with energy consumption induced by digital data processing and hosting. That’s why we are committed to actively reducing the energy consumption of the marketplace by choosing to keep only the most popular products online. These are those that are selected for their strong commercial potential and which fully meet the expectations of the customers. The other key element of our eco-friendly approach is accommodation, which is reflected in our collaboration with a hosting company that stands out for its commitment to using greener energy and which places sustainability at the heart of its infrastructure. For more information
The concept
When you open your shop, you have 12 months to test the profitability of your products online. After this time, all unsold products will be automatically removed from your store. Following this first year of evaluation, this deletion operation will be repeated every quarter. In addition to the environmental benefits, earn the trust of your customer community by selling only quality products that fully meet their expectations.
Storage space management
To help you make your first sales, we offer you 5GB of free space for hosting your digital products. This space is adjusted according to your sales volume, so it can increase or decrease.
| 5 GB |
less than 1 k€ / month |
| 20 GB |
from € 1 k€ / month |
| 50 GB |
from 10 k€ / month |
| 1 TO |
from 50 k€ / month |
| 2 TO |
from 100 k€ / month |
| Contact us |
more than 300 k€ / month |
How it works?
Votre succès est à portée de clic !
Sections of the FAQ
- You must be over 18
- Your customers must be over 18
- You must be the original creator of the image
- You must have an entitlement to the image signed by each person represented on your images
- Your images must not include any logo or trademark
- Your images must not display buildings, property or places protected by intellectual property rights
All terms of service and privacy policies are detailed on the Privacy Policies page of CapturePlace.com.
The procedure is very easy.
Simply report the store(s) in question to us by using our contact form or the "Ask a question" button at the bottom of each product sheet.
Give the name of the store(s), of the product(s) as well as all usefull informations that will help us to assert the facts (infringement of image rights or copyright, reprehensible content, etc.).
So, we will be able to investigate on the reported author(s) and take all necessary measurements.
During the process, each store is deactivated: it is no longer accessible on our site. If the page has been in cache of search engines, it will take a few weeks before its deletion.
Please be advised that we have a certification system, like other social networks, to reduce copyright and image rights violations. However, there is no technology available today to fully protect against this.
If we are not proactive enough, we try to be very reactive: report!
If you have registered on CapturePlace with your e-mail address, we have sent you a confirmation e-mail to the e-mail address provided.
This confirmation email contains a link that you must click to confirm your account.
If you can not find this confirmation email, check your junk mail folder.
If you use Gmail, see the Social Networks tab.
If you use Hotmail, check status of the service by clicking here
If you still can not find your confirmation email, contact us via our contact form.
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From creation to sale, a product can go through several statuses (id. statuses) which are detailed below.
To complete
The number of files added to the product is invalid.
Media files must be added or removed to 2 minimum but 10 maximum.
To place for sale
When the product sheet is fully completed, with a correct number of media files, the product can be put on sale.
To do this, you must click on the green "Sell" button.
Waiting for approval
This status indicates that a moderator checks the product (description, media files) before it is published.
Once checked and validated, your product will change to "For sale" status and you will be notified by email.
Waiting for certification
Although recommended, store certification is not mandatory.
In some cases, including under the Right to Image and Respect for Privacy (Law of 19 October 2020), the moderator may require certification. This shows that the owner of the shop (id. the Seller) is the person who appears on the media file(s).
If applicable, and without express permission of the protagonist(s), the product will be deleted.
In case of recurrence, the administrator can delete the Seller account and all associated data.
For sale
This status indicates that the product is available for sale.
Each visitor (Buyer ID) can view it by browsing the CapturePlace marketplace.
Your fans can access it directly through your store link.
Several possible reasons, at least one file is :
- in duplicate
- a screenshot
- unreadable (damaged, corrupted)
- poor quality (pixelation, sharpness)
- an intellectual property violation (Copyright)
- an infringement of image rights
- prohibited by law and punishable by criminal sanctions
In the case of "DM" or "Story" access, the identifier is missing (Snapcode, Username @, ...).
Any product that does not match with our values (quality of image/video files, conformity of contents with description, respect for persons and laws) is deleted without warning.
Some users post illegals publications.
Now, each digital product (photo, video, audio) are checked by a moderator BEFORE the publication.
Once checked and validated, your product will have "For Sale" status. You will be notified by email.
We thank you for your patience,
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Registration to the CapturePlace marketplace is free.
You can use all the features of your sales space for free and freely set the selling price of your products.
On each sale, a 25% commission is retained.
For a sale price of 100€, you will receive 75€
IT, PSP, After Sales
Related questions :
Cashable amount
You may withdraw the amount of your sales after a period of 15 days from notification of the sale, provided that the following two conditions are met:
- the order is validated, it must not have been cancelled;
- the total amount due to the Seller must be greater than or equal to fifty (50) euros excluding taxes;
If these conditions are not fulfilled, the cashable amount will be € 0 and you will not be able to recover the amount obtained by your sales yet.
Receive my payment : where and when?
Where ?
To recover the cashable amount, go to your user area.
Select the « Orders & Transactions » menu then click on the yellow « Recover my earnings » button.
Make sure your payment method details are up to date.
You can check by clicking on the « Payment Details » menu
When ?
CapturePlace makes the payment of the amount due as soon as possible after the payment request. If necessary, you can send a reminder using our contact form.
Please note that there is a processing time which corresponds to the time between when the payment has been released by CapturePlace and when it reaches you. This processing time varies depending on the payment method you have selected at your store.
It is also important to note that many banking systems do not transact on weekends and nayional holidays.
Thus, if a payment is made between Friday and Sunday, it may not be processed until the following week, which will in fact lengthen the payment estimate.
Check your payment status
In your user space, click on the « Payment/transaction » tab which will inform you about the payment status: in progress, not made, made.
All your settings and personal data are permanently deleted.
Concerning the sellers, your articles (photo, video, audio) as well as all the elements you have filled in (description of the shop, social links, ...) are definitively deleted.
Warning: if your shop has been referenced, the deletion in search engines will be done gradually and may take several weeks.
Do you want to reference your shop in search engines in order to have more visitors and therefore increase your sales?
Go to the "My Seller Account" section, then click "Edit my seller account" and finally enable the "Privacy" option so your store has to be "Public"
In the event of a change in the confidentiality of the shop, the addition or deletion in the search engines is done gradually and may take several weeks.
You can change your personal data at any time by logging on to your customer area and accessing the "Right to be forgotten" section.
To permanently delete your account, click on the "Delete my account" button at the bottom right.
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